Frequently Asked Questions

Your questions, answered. Find the essentials for shopping with MJ ÉLEVÉ below.

Shopping with MJ ÉLEVÉ

What can I shop at MJ ÉLEVÉ?

Discover beauty, wellness, and lifestyle essentials, including lashes, lash kits, skincare, beauty tools, soaps, and body care. Visit our Catalog to explore by collection.

Where can I find product ingredients and instructions?

Check the individual product page for the available ingredients, directions, sizes, and kit contents. If you need more details before ordering, contact us with the product name.

What comes with a lash kit?

Contents vary by kit. Review the product description to confirm the lash styles, lengths, and accessories included before purchasing.

Orders & Shipping

When will my order ship?

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing may take longer during promotions, launches, or busy periods.

How long does delivery take?

Standard shipping is estimated at 3–7 business days. Expedited shipping, when available, is estimated at 1–3 business days. These are delivery estimates, separate from processing time, and are not guaranteed.

How much is shipping?

Shipping rates are calculated at checkout based on your delivery location, selected shipping method, and package weight. Any free shipping promotion will be announced on our website.

How do I track my order?

You will receive a shipping confirmation email with tracking information once your order ships. Please allow up to 24 hours for tracking updates to appear.

Can I cancel my order?

Orders may be canceled only if they have not entered processing. Email admin@mjelevebeauty.com promptly with your order number to request cancellation.

My tracking says delivered, but I cannot find my package. What should I do?

Contact the shipping carrier directly if your package is marked delivered but cannot be located. Please review our Shipping Policy for details about lost, stolen, or delayed packages.

Returns & Order Issues

Do you accept returns or exchanges?

All sales are final under our Return & Refund Policy. We do not accept returns or exchanges on opened, used, or worn products. If an item arrives damaged, defective, or incorrect, contact us using the steps below.

What if my order arrives damaged or incorrect?

Email admin@mjelevebeauty.com within 7 days of delivery. Include your order number, a description of the issue, and photos of the item. For shipping damage, also include photos of the packaging. We will review your request and, if approved, provide a replacement or refund.